Vaishali Dhanoa, Conny Walchshofer, Andreas Hinterreiter, Holger StitzORCID iD, Eduard GröllerORCID iD, Marc Streit
A Process Model for Dashboard Onboarding
Computer Graphics Forum, 41(3):501-513, June 2022. [paper]

Information

  • Publication Type: Journal Paper (without talk)
  • Workgroup(s)/Project(s): not specified
  • Date: June 2022
  • DOI: 10.1111/cgf.14558
  • ISSN: 1467-8659
  • Journal: Computer Graphics Forum
  • Number: 3
  • Open Access: yes
  • Pages: 13
  • Volume: 41
  • Publisher: Wiley
  • Pages: 501 – 513
  • Keywords: CCS Concepts, concepts and paradigms, Human-centered computing, Visualization theory

Abstract

Dashboards are used ubiquitously to gain and present insights into data by means of interactive visualizations. To bridge the gap between non-expert dashboard users and potentially complex datasets and/or visualizations, a variety of onboarding strategies are employed, including videos, narration, and interactive tutorials. We propose a process model for dashboard onboarding that formalizes and unifies such diverse onboarding strategies. Our model introduces the onboarding loop alongside the dashboard usage loop. Unpacking the onboarding loop reveals how each onboarding strategy combines selected building blocks of the dashboard with an onboarding narrative. Specific means are applied to this narration sequence for onboarding, which results in onboarding artifacts that are presented to the user via an interface. We concretize these concepts by showing how our process model can be used to describe a selection of real-world onboarding examples. Finally, we discuss how our model can serve as an actionable blueprint for developing new onboarding systems.

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Weblinks

BibTeX

@article{dhanoa-2022-apm,
  title =      "A Process Model for Dashboard Onboarding",
  author =     "Vaishali  Dhanoa and Conny Walchshofer and Andreas
               Hinterreiter and Holger Stitz and Eduard Gr\"{o}ller and
               Marc Streit",
  year =       "2022",
  abstract =   "Dashboards are used ubiquitously to gain and present
               insights into data by means of interactive visualizations.
               To bridge the gap between non-expert dashboard users and
               potentially complex datasets and/or visualizations, a
               variety of onboarding strategies are employed, including
               videos, narration, and interactive tutorials. We propose a
               process model for dashboard onboarding that formalizes and
               unifies such diverse onboarding strategies. Our model
               introduces the onboarding loop alongside the dashboard usage
               loop. Unpacking the onboarding loop reveals how each
               onboarding strategy combines selected building blocks of the
               dashboard with an onboarding narrative. Specific means are
               applied to this narration sequence for onboarding, which
               results in onboarding artifacts that are presented to the
               user via an interface. We concretize these concepts by
               showing how our process model can be used to describe a
               selection of real-world onboarding examples. Finally, we
               discuss how our model can serve as an actionable blueprint
               for developing new onboarding systems.",
  month =      jun,
  doi =        "10.1111/cgf.14558",
  issn =       "1467-8659",
  journal =    "Computer Graphics Forum",
  number =     "3",
  pages =      "13",
  volume =     "41",
  publisher =  "Wiley",
  pages =      "501--513",
  keywords =   "CCS Concepts, concepts and paradigms, Human-centered
               computing, Visualization theory",
  URL =        "https://www.cg.tuwien.ac.at/research/publications/2022/dhanoa-2022-apm/",
}